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Privacy policy

- Last updated Jan 2016

This Privacy Policy demonstrates how Pharmaxis Limited and its group companies (collectively "Pharmaxis", "we" and "us") handle the personal information you provide to us and what we learn about you from your visit to our website.

By using this website and registering with us, you are agreeing to the terms of this Privacy Policy. If you have any queries regarding this policy or complaints about our use of your information, please contact us using the details at the end of this policy and we will do our best to deal with your complaint or query as soon as possible.

"Site" means the website located at the following URL

"Personal Data" shall mean any data from which a living individual can be identified either from that data alone or in conjunction with other data in Pharmaxis' possession.

"Generic Data" means all data, which is not Personal Data.

"you" means the user or viewer of the Site.

This Privacy Policy may be changed periodically and any amended version will be displayed on this Site. We ask that you occasionally review the Privacy Policy to ensure that you are aware of the most recent version, as it applies to you, and which will apply each time you visit the Site. If the changes to the policy are significant, we will notify you by sending an email to the email address you have given us, or by posting an announcement on this Site and all changes shall apply after that date.

Personal data collected about you

Pharmaxis may record data about your use of the Site, about transactions carried over the Site, personal details about you such as your name, job title, the name of your employer or associated institution/organisation, your address and email address and phone number which you volunteer through the Site during, for example, a registration process, a request submission via the "Contact us" page, or by otherwise giving us those details. We may also from time to time store details of any requests made about our products and/or services, to improve our service to you.

How we use your information

Any Personal Data volunteered by you and recorded in our system, may be used for the following purposes:

  • to administer and personalise the Site;
  • to enable your access to and use of the Site;
  • to send you information which you have specifically requested;
  • to communicate with you, including by email, post or SMS text message about goods and services provided by Pharmaxis;
  • to improve the services provided by the Site;
  • to provide you with access to parts of our Site to which you do not have access;
  • to supply you with goods or services supplied by Pharmaxis which you have specifically requested;
  • to inform you about changes in our services or about features we think you may find interesting;
  • to send you statements and invoices and generally manage our financial relations with you;
  • to comply with the law or in connection with any legal proceedings or prospective legal proceedings; or
  • any secondary purpose related to any of the above.

We may share your Personal Data from time to time with agents, contractors or partners of Pharmaxis or its group companies from time to time in connection with services that these individuals or entities perform for, or in conjunction with, Pharmaxis. These agents, contractors or partners are restricted from using your Personal Data in any way other than to provide specific services for or in conjunction with Pharmaxis. We may, for example, provide your Personal Data to agents, contractors or partners of Pharmaxis who host our databases, for data processing services, or so that they can mail you information you have requested. Our agents, contractors or partners or third party data processors, are required to take adequate technical and organisational safeguards to protect your Personal Data.

At the time of collecting your data and each time we send you marketing information, we will provide an opportunity for you to unsubscribe from receiving this information from us. In addition, if you do not wish to receive our marketing messages please notify us by email at the address at the end of this policy.

We may also disclose your information in the following circumstances:

  1. When we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to you, or otherwise injuring or interfering with Pharmaxis' rights, property or operations, other users of this Site, or anyone else who could be harmed by such activities; or
  2. When we believe the law requires it, or in response to any demand by law enforcement authorities in connection with a criminal investigation, or civil or administrative authorities in connection with a pending civil case or administrative investigation.

Subject to the provisions above, Pharmaxis will NOT disclose any Personal Data without your prior consent unless we are required to do so by law or government agencies. If our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners who may then provide you with information on their products or services. You may always opt out of hearing from these parties.

Your recorded Personal Data will only be held by Pharmaxis and its webhosting contractor, on databases at Pharmaxis headquarters and/or on the web database service provider's headquarters in the UK. Personally identifiable information collected on the Site may be transferred to, stored and processed in your country of residence or any other country in which Pharmaxis or its affiliates, subcontractors or agents maintain facilities, including the United States and outside the European Economic Area ("EEA").  You should also note that your information might be processed in countries with lower data protection standards than your country of residence. By using the Site, you consent to any transfer, processing or storing of information outside of your country of residence, and outside the EEA. Pharmaxis will ensure that if information is transferred outside your country of residence, it will still be treated in accordance with this Privacy Statement.

Web server logs, IP addresses

Like the majority of Internet websites, we automatically gather webserver log information from you when you visit the Site via the computer that hosts the Site (called a 'webserver'). The webserver automatically recognises some Generic Data, for example, your IP Address, browser type and the date and time of your request. We may use this Generic Data to help diagnose problems with our server, administer the Site, to measure the use of our websites and to improve the content of our websites and services. We may also use it to collate statistical (aggregate, non-personal) information about the use of our website and from time to time may report that information to our advertisers.

Use of cookies

A cookie is a small file sent to your computer when you visit the Site. It is stored on your computer's hard drive by your web browser. Cookies are designed to improve the user experience by storing user preferences and other information, which is used to recognise you when you return. Most browsers accept cookies automatically, but usually you can alter the settings of your browser to prevent automatic acceptance. Please note that if you reject, refuse or disable the use of cookies some of the Site's functionality may be affected or lost. We may also use cookies to enable access to particular areas of the Site after you have registered with us and to provide you with more tailored information when you return to the Site. In certain circumstances we may also match cookies to personal information that you disclose to us or that we already hold. These circumstances include where you have registered and provided the personal information referred to in the "Information, which we obtain about you" section above. We will use this information as set out in the section "What we do with your information" above.

If you are using another person's computer to login to our Site (e.g. in an internet cafe or a colleagues computer at work) then it's possible your email address will display in the login field to a subsequent user of our site. We therefore advise customers to clear 'cookies' stored by the web browser when using another person's machine in order to prevent this from happening.

This Site may display hyperlinks to third party websites, which may also use cookies. We have no access to or control over these cookies and you should consult the third party's privacy policy for further information on their use of cookies and how to restrict them.

If you wish, you can set your browser to notify you before you receive a cookie so you have the chance to accept it and you can also set your browser to refuse to receive or send all cookies. The website (run by the Interactive Marketing Bureau) contains step-by-step guidance on how cookies can be switched off by users. Please be aware that if you do not accept cookies our website may not function correctly or at all.

Our commitment to security

Pharmaxis is committed to safeguarding your Personal Data against loss, theft and unauthorised use; access or modifications and we have security measures, e.g. anti-virus software and firewalls, to protect your data. However, you acknowledge that although we exercise adequate care and security there remains a risk that information transmitted over the Internet and stored by computers may be intercepted or accessed by an unauthorised third party. Pharmaxis will take reasonable technical and organisational precautions to prevent such loss, theft and unauthorised use; access or modifications of your Personal Data but cannot guarantee that such information will not be lost, misused or altered.

Access to personal information - choices

You have the right to request a copy of your Personal Data held by us and to amend any inaccuracies in it. Any access request may be subject to a small fee to meet our costs in providing you with details of the information we hold about you.

Contact information

General Enquiries:
Phone: +61 (0) 2 9454 7200
Fax: +61 (0) 2 9451 3622

European Marketing Authorisation Holder
Pharmaxis Pharmaceuticals Ltd
25 Moorgate,
London, EC2R 6AY,
United Kingdom

Global Head Office (Australia)
Pharmaxis Ltd
20 Rodborough Rd
Frenchs Forest
NSW 2086
ABN 75 082 811 630

Adverse events should be reported to Pharmaxis Ltd by email: